Instant driveway quote

	Standard	Premium · +$300
Service starts	2"	2"
First pass	Within 12 hrs of route start	Within 6 hrs of route start
Passes per storm	1	2 in heavy storms (before 8 am + afternoon)
Overnight service (4–8 am)	Not included	Included for 4"+ (10 cm) storms
City plow return	Included	Included, with priority

From section 2 of the Residential Driveway Snow Removal Agreement. Route start is when our crews head out, not when the snow stops. Overnight passes clear enough room for cars to get out, with a full pass during the day.

Marco's Snow · Season coverage: November 1 – April 30

Thank you for choosing Marco's Snow! This agreement explains exactly what we provide, what's included (and not included), and what both parties are responsible for.

1. Definitions

• Contractor: 2849409 Ontario Inc. O/A Marco's Snow and its employees, agents, or subcontractors.
• Customer: The property owner or authorized tenant signing this agreement.
• Subject Property: The lands and driveway where Marco's Snow has agreed to provide snow removal.
• Serviced Area: The driveway, within the safe and accessible route of our tractor snow blower.
• Term: November 1 to April 30.

2. Service Details

Marco's Snow offers two levels of service: Standard Package and Premium Package. The applicable package will be outlined in the customer's quote.

Service Triggers

Standard Package:

• Service begins after snowfall accumulation of 2 inches (5 cm) or more.
• A return visit for city plow ridge removal will be performed following snowfalls of 2 inches (5 cm) or more.
• First pass completed within 12 hours of our snow route start.

Premium Package:

• Service begins after snowfall accumulation of 2 inches (5 cm) or more.
• A return visit for city plow ridge removal will be performed following snowfalls of 2 inches (5 cm) or more, with priority over Standard clients.
• First pass completed within 6 hours of our snow route start.

Service Timing

• If the forecast calls for 5–10 cm, we may wait until the snowfall ends before dispatching.
• For continuous storms of 10 cm or more, service will begin after 10 cm has accumulated, and passes will continue until the completion of the storm.
• Please note that timing is entirely storm dependent: for storms during the day we may dispatch during the storm; for overnight storms we will dispatch the following morning; for evening storms we will dispatch the following morning.

Standard Package:

• Includes one (1) pass per service event, typically performed during daytime hours after snowfall has concluded.
• Overnight service is not provided.

Premium Package:

• Includes two (2) passes per service event during heavy storms: a first pass completed before 8:00 am and a second pass in the afternoon.
• Includes overnight service (4:00 am to 8:00 am) for snowfalls of 4 inches (10 cm) or more.
• Additional passes may be completed during extended or overnight storm events to maintain accessibility.

General Service Notes

• Operators remain inside the tractor at all times.
• If a driveway is unsafe or inaccessible, the ability to clear full or partial areas is based on operator discretion.
• We aim to clear 90% of the driveway. The remaining portion is left to reduce risk of damage from the equipment operating too close to structures, vehicles, or obstructions.
• Up to 12 inches of clearance can be left around any obstacles or obstructions in the driveway in order to minimize damages.
• On uneven or irregular driveways, snow may pack into low areas, which can result in the surface appearing partially uncleared. Marco's Snow does not scrape or remove compacted snow or ice and cannot control how snow settles or packs on uneven surfaces.
• Tight or sharply curved areas may not be cleared. Tractors are designed to work in straight lines or roundabouts.
• During a 24-hour period a maximum of 2 passes will be provided per property. (Premium: 2 passes, Standard: 1 pass)

3. Excluded Services

The following are not included in this agreement:

• Shovelling, sanding, salting, or de-icing.
• Walkway, step, or sidewalk clearing.
• Stacking or hauling of snow.
• Scraping of hard-packed snow, ice, or slush caused by melting/refreezing.
• Removal of ridges created by drifting or thaw/freeze cycles.

4. Customer Responsibilities

To help us provide service safely and efficiently, the Customer agrees to:

• Keep the driveway clear of bins, toys, basketball nets, decorations, cords, hoses, and other items.
• Remove or secure low-hanging branches, downspouts, or other obstacles interfering with equipment access.
• Maintain driveway markers (stakes provided by Marco's Snow) so they remain visible throughout the season.
• Disclose the accurate size of the driveway when signing this agreement. Marco's Snow reserves the right to adjust pricing or rescind the agreement if the serviced area is misrepresented.

5. Vehicles

• Customers will receive a notification, by text, email or phone call as chosen at sign-up, approximately 1 hour before service so they can move their vehicle(s).
• If vehicles remain, only accessible areas will be cleared. No return visit will be scheduled as a result of vehicles in the driveway during the day.
• For overnight passes, we do not expect Customers to move vehicles. Operators will clear enough space for vehicles to exit and will return during the day for a full pass.

6. Payment Terms

• This is a seasonal agreement running from November 1 to April 30. The quoted rate is a total seasonal price, not a monthly subscription. Customers are committing to the full season regardless of payment method.
• Payment Options: Prepay full amount before service begins (e-transfer, cheque or Visa/Mastercard are accepted). Monthly instalments: the seasonal total may be divided into monthly installments for convenience, payable by credit card on file (Visa and Mastercard accepted). Monthly installment plans do not convert this agreement into a "month-to-month" contract; it remains a full season commitment.
• Late payments: 2% monthly interest applies to overdue accounts.
• Services will not begin until payment is received in full (prepay) or a valid credit card is on file (monthly installments).
• Price review: The season price is based on the driveway area outlined at sign-up. Before any payment is collected, Marco's Snow will review the outline and confirm the price. If the driveway size is different, Marco's Snow will contact the Customer with the corrected price before collecting payment, and the Customer may cancel at no cost.
• All payments are non-refundable, except under the 2-Snowfall Guarantee (section 13) or if Marco's Snow suspends/cancels service (refunds will be prorated).
• Minimum Snowfall Limit: This agreement includes a $50 credit for subsequent snow services should accumulation not reach a minimum threshold of 100 cm and Marco's Snow has performed less than ten (10) visits in the given season.
• Maximum Snowfall Limit: This agreement includes up to 300 cm (118 inches) of total snowfall for the season, as measured by Environment Canada for Thunder Bay, ON. Thunder Bay's average annual snowfall is 160–190 cm, which means most winters are well below this limit. The 300 cm cap exists only to cover costs in rare, extreme winters (historically once every 15–30 years). If snowfall exceeds 300 cm, additional charges will apply, calculated as: [Contract Price ÷ 300 cm = Additional Price per cm] × [Excess cm]. Example: On a $600 contract, $600 ÷ 300 cm = $2.00/cm. If an extra 50 cm falls, the additional fee is $100.
• Billing Process: Customers will be notified once the seasonal snowfall has surpassed 300 cm. Any excess fees will be billed monthly as additional invoices, due within 14 days of receipt.
• Non-Payment: If excess charges are not paid within the 14-day period, services may be suspended or halted until the account is brought current.

7. City Disclaimer

Marco's Snow is a private contractor and has no connection to municipal plowing services. We do not control when, or how, the city plows operate, however we will aim to service driveways after the city plows.

8. Snow Storage

Snow will be blown onto the property's lawn or along driveway edges. Marco's Snow will not haul or remove snow from the property. Snow placement is up to operator discretion. Any specific concerns with snow placement should be discussed with office staff prior to sign up.

9. Automatic Renewal & Price Changes

• This agreement will automatically renew each year for the following winter season unless the Customer provides written notice of cancellation to Marco's Snow before October 1st of the renewal year.
• Before each season, and no later than September 1st, Marco's Snow will contact the Customer with renewal pricing, any changes to terms, and payment options, including prepayment savings.
• If the Customer does not wish to continue, they must provide written cancellation prior to October 1st.
• If no cancellation is received, service continues automatically for the new season at the renewal rates and terms provided.

10. Liability & Risk / Limitation of Liability

• Marco's Snow is not responsible for slip-and-falls. No salting/de-icing is included.
• Not liable for scratches, chips, or cracks to driveways, interlock, or asphalt surfaces (including uneven areas).
• Not liable for lawn, garden, or curb damage caused by snow blowing.
• Customer agrees to maintain valid home insurance to cover claims.

If Marco's Snow is found liable for property damage or other claims, liability is limited to a maximum of $2,500 per occurrence.

11. Damage Reporting

Any damage must be reported to Marco's Snow within 48 hours of noticing damage and before repairs have been completed, otherwise, compensation will not be provided.

12. Service Suspension & Termination

• Marco's Snow may suspend or cancel service at any time. Refunds, if applicable, will be prorated.
• Customer cancellations are non-refundable, except under the 2-Snowfall Guarantee (section 13).
• If the Customer relocates or sells the property, this agreement may be transferred to the new owner or a new property (must be within our service area and of similar size) with Marco's Snow's approval.

13. 2-Snowfall Guarantee

• New customers who are not satisfied after the first 2 snowfalls serviced under this agreement may cancel and receive a full refund of all payments made for the current season.
• To use the guarantee, the Customer must give written notice of cancellation (email or text) within 30 days of the start of service under this agreement (November 1, or the date this agreement is signed if later). After 30 days the guarantee no longer applies, even if fewer than 2 snowfalls have been serviced, and sections 6 and 12 apply.
• The guarantee applies to a customer's first season only and does not apply to renewals.

14. Legal Costs

The Customer agrees to cover Marco's Snow's costs of enforcing this agreement, including collection fees and reasonable legal costs.

15. Entire Agreement

This document constitutes the entire agreement between Marco's Snow and the Customer. It is governed by the laws of Ontario.

By signing below, the Customer agrees to the terms and authorizes Marco's Snow to provide snow removal services for the season.

Sign electronically

Type your full name

I agree to this agreement, including that it renews automatically each winter unless I cancel in writing before October 1, and to sign it electronically. My typed name is my signature.